Duncan-Cary added that in this line of business you need to be a
“bit of a psychologist” since people can be frantic when they phone.
Customers need to be reassured that there is a solution and they will
determine it for them.
“You have to ‘love them up’; everything’s going to be okay,”
The company’s mission is to help people and make things easier
for them, and Duncan-Cary emphasizes that they wouldn’t be
where they are without their staff.
“We have a fantastic crew that we truly value and they are crucial
to the success of our company,” she said.
One of the challenges the company has faced – similar to others
that have grown and diversified over the years – is whether the
company should continue to expand. For now, the owners have decided
that Cary’s is the right size for them and they believe that bigger
isn’t always better.
The company has been SHCA members for a few years and the
owners believe that the association plays a key role in the health of
“They are our voice when speaking to other businesses and the
government, and they help to raise our profile as a solid business
with a firm foundation,” said Duncan-Cary.
Moving forward, she says that Cary’s will continue to keep offering
fantastic service while taking great care of the earth, its customers
and their property while doing it.
“We intend to do what we do best, be open for new ways at being
better at that, helping who we can, and continue to provide outstanding
service,” she said.
serves a wide
area in and
underway at a
residential job site
PHOTOS COURTESY OF CARY’S TRENCHING AND TRUCKING
32 Think BIG | Quarter 4 2019 | saskheavy.ca