“Some employers hire third parties to
help them with WCB-related activities,
which is an indication that our processes
probably need to be adjusted and
made easier for our customers.”
– Phil Germain, WCB
D.J. MILLER & SONS
Box 926, Langenburg SK S0A 2A0
EARTH MOVING - SITE DEVELOPMENT- OIL FIELD LEASE WORK - MINING INDUSTRY
A Family Built Business for over 50 Years | Building the Road for the Future
What prompts an internal review
of a file?
Phil Germain (PG): We have different ways
to conduct quality assurance and quality control.
We have a new risk-based quality assurance
program in which we pick a data point,
such as August, and look at average durations
of claims based on the area of injuries, such as
body type, shoulder or neck, for the prior year.
We then focus our review on the claims that
are outside of the normal averages. If there’s
a group of claims that are outside of the averages,
we’ll look at those claims and figure out
why they are taking longer than what would
be considered typical. Our goal is to conduct
about 20 reviews every month.
What quality checks are in place
to minimize administrative errors
that can not only cost employers
on their account, but also where
employers can incur additional
costs to appeal the issue if using
a third-party provider?
PG: There’s going to be some administrative
costs for an employer to register with the
WCB, report annual payroll, get clearances for
contractors and manage injuries including disability
management and return to work. We
know that some employers hire third parties
to help them with these activities. There’s no
question that both employers and the WCB incur
additional administrative costs associated
with unintentional errors either by the WCB
or employers. Our main objective is to understand
the root cause of those errors and try
to make the necessary process and/or system
changes, so we can prevent these errors from
happening in the first place.
20 Think BIG | Quarter 1 2021 | saskheavy.ca