BUSINESS
• See aspects of personality that are
otherwise unnoticed
• Send positive !rst impression
• Make others feel at ease
• Build trust, e.g., due to paying a"ention
• Be a be"er listener
• Be cordial, e.g., approachable
• Show humility, e.g., recognize when help
is needed
• Read emotions, e.g., be empathetic
when needed
When leaders in construction have high
social intelligence combined with some experience
interacting with others in the workplace
context – for example, they know the general
expectations for the workplace culture, they
know the industry jargon, have some knowledge
of the terms and processes, etc. – they
can apply their social intelligence in a way that
fosters social acuity.
Indicators of social acuity
Copyright © Civility Experts Inc. 2019
Leaders need to have high “social acuity”
– that is they need to have a keen social sense.
People treatment includes how you speak,
nonverbal gestures, the extent to which you are
empathetic and how you define honesty and
integrity. An individual’s idea of positive people
treatment can vary from one context to another.
#ey must be consistently accurate and timely
in their perceptions and assessments of social
se"ings. #ey need to know how to:
• Read contextual cues
• Be a"entive to the nuances of
workplace culture
• Navigate politics in union environments
• Identify who will be an ally and who will be
a challenge
• Build trust
• Repair broken trust
• Consider contextual aspects when timing
everything from greetings to feedback to
workplace coaching and performance reviews
• Communicate in a way that leaves everyone
involved in the interaction feeling valued
• Acknowledge di$erences that make a
di$erence, e.g., related to gender, culture,
generation
• Give timely and e$ective feedback
• Monitor and manage nonverbal cues to boost
credibility and perceived competence
• Adapt supervisory approach and style to
meet the needs of individual workers
• Apply adult learning principles
• Maintain credibility as a leader but still
be perceived as approachable by the
production team
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